Posted: September 14, 2017
By Nicole Carr, WSBTV.com
Two class-action lawsuits have been filed on behalf of customers affected by a massive breach at Equifax.
Officials with the Atlanta-based credit reporting and technology company said a “cyber security incident” may have exposed the personal information of 143 million U.S. consumers.
The data that might have been accessed includes names, Social Security numbers, birth dates and addresses.
Former Georgia Gov. Roy Barnes has partnered with a Florida firm for a class-action lawsuit.
"This is not a windfall thing. These are real damages and real fears that folks have," he said. "There's no telling, but I guarantee you most of this information was auctioned off in just a matter of hours."
Barnes said that if you've been compromised, you are automatically a part of the class-action suit unless you opt out.
"You don't have to do anything. We have class representatives and there will come a time when we'll contact folks," he said.
He said he is going after what it takes to make things right.
"What the money should be is what is necessary to hire someone to straighten out your credit so that you don't disrupt your life forever," he said. "And some money for the fact that (Equifax) negligently, and in violation of several federal statutes, allowed for this information to get out."
Barnes said among many demands is that Equifax have its security audited, tested and trained and that the company purges information it doesn't need.
WSB-TV's Nicole Carr visited the Clark Howard Consumer Action Center, where volunteers have received nearly three times their normal call volume with concerns about Equifax.
Volunteers said more than 500 calls came in Wednesday and 99 percent of them were about Equifax.
"I've been here for 20 years. This is the busiest day we've had," said Consumer Action Center volunteer Lori Silverman.
She said volunteers are working to ease fears about the data breach.
"Because 140 million people are trying to freeze their credit, the sites are crashing and they're unable to thaw their credit. That's a difficult situation to be in," she said. "We're recommending (everyone) hang tight. Hopefully, all of the hysteria will slowly go away and within the next couple of weeks you'll be able to freeze your credit."
The Consumer Action Center recommends you freeze your credit through Credit Karma. Equifax has rescinded fine print that kept consumers from suing them if they signed up for their free credit file monitoring and identity theft protection.
"Now they say they're backing off of that, but I would advise everybody: Do not interact with Equifax right now," Barnes said.
Credit reporting juggernaut Equifax announced Thursday that its information was compromised in a major cyberattack affecting 143 million Americans – or two-thirds of people with credit reports.
Hackers were able to get birth dates, Social Security numbers, credit card numbers and addresses, according to Equifax, leaving some to wonder how they can protect themselves.
Here are some tips for ensuring your information is secure:
Find out whether you were affected by the hack through Equifax’s website. The site asks for a person’s last name and the last six digits of their Social Security number in order to determine whether the person was caught in the breach.
Don’t bother with Equifax’s monitoring service, Clark.com reported, noting that the company offering the service is the same one that was hacked.
“The only way to truly protect yourself is with a credit freeze,” Clark.com reported, recommending that people freeze their credit files with all three of America’s major credit reporting companies: Equifax, Experian and Transunion. Doing so does not affect whether or not a person can use already existing lines of credit.
Review your credit report and put a fraud alert on it if you are affected, Popular Mechanics suggested. A fraud alert will make it necessary for banks and credit companies to jump through extra hoops to confirm your identity. The magazine noted that a fraud alert filed with any one of America’s three credit bureaus -- Equifax, Experian and Transunion -- will be shared between the three.
Whether or not you decide to put a fraud alert on your credit file, you can still obtain a free credit report once every 12 months from each of the credit bureaus. The reports can be obtained through annualcreditreport.com or by completing and mailing an annual credit report request form, according to the Federal Trade Commission.
You may order your reports from each of the three nationwide credit reporting companies at the same time, or you can order your report from each of the companies one at a time. The law allows you to order one free copy of your report from each of the nationwide credit reporting companies every 12 months.
Credit reporting and technology company Equifax had data compromised in what it said was a cybersecurity incident that affected 143 million customers in the U.S.
Here is what you need to know about the incident:
Equifax learned of the incident in July 2017. The breach occurred from mid-May through July 2017.
According to the FAQ on a website the company created to provide customers with information on the hack, Equifax found out about the breach July 29. The company said it “acted immediately to stop the intrusion and conduct a forensic review.” The company says the situation has been contained.
Birth dates, Social Security numbers, credit card numbers and addresses are among the information accessed.
Equifax said that in some instances, driver’s license numbers were also accessed by hackers. Some personal information from UK and Canadian residents was also accessed.
Consumers can enroll in free identity theft protection and credit monitoring.
Equifax has offered free credit monitoring for a year through its subsidiary TrustedID Premier. According Equifax, the credit monitoring service also provides Social Security monitoring, a credit report lock, credit report and identity theft insurance.
Consumers can go to EquifaxSecurity2017.com to find out if their information was impacted by the breach.At the website, consumers can click the “check potential impact link and enter their last name and the last six digits of their social security number. The consumer will get a message alerting them whether or not their data was compromised.
Credit reporting and technology company Equifax said Thursday a “cyber security incident” may have exposed the personal information of 143 million U.S. consumers.
The data that might have been accessed includes names, Social Security numbers, birth dates and addresses. The company also said driver’s license numbers might also have been exposed. The unauthorized access also compromised some personal information for an undisclosed number of residents of the United Kingdom and Canada, Equifax said.
Unauthorized access to the information occurred from mid-May to July, the company said, and was discovered by the company on July 29. Equifax, which is based in Atlanta, engaged a outside cybersecurity firm to investigate, the company said.
“This is clearly a disappointing event for our company, and one that strikes at the heart of who we are and what we do. I apologize to consumers and our business customers for the concern and frustration this causes,” Equifax Chairman and CEO Richard F. Smith said in a Thursday news release. “We pride ourselves on being a leader in managing and protecting data, and we are conducting a thorough review of our overall security operations. We also are focused on consumer protection and have developed a comprehensive portfolio of services to support all U.S. consumers, regardless of whether they were impacted by this incident.”
The company has set up a website, www.equifaxsecurity2017.com, for additional information and to access credit monitoring and identity theft protection services.
Equifax said it would provide a free package of credit monitoring and ID protection services at no cost, which Smith called an unprecedented step.
A video statement from Smith was uploaded to Equifax’s YouTube page and is below:
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